Front Desk/Concierge Position

Schedule

Friday–Tuesday, 3:00 pm–11:00 pm (off Wednesday/Thursday)

Pay

$22.00/hr – $23.00/hr

About the role

As a Front Desk Associate, you will work independently without direct supervision. Strong communication, telephone, and customer-service skills are essential, along with attention to detail and the ability to multitask. You will greet and check residents, guests, and service providers in and out, respond to emergencies, operate electronic security systems, and maintain accurate daily logs, records, and forms.

Responsibilities

• Demonstrate excellent customer service, communication, and time-management skills.
• Monitor the emergency response system.
• Greet and direct residents, guests, and invitees.
• Monitor and control electronic security control systems.
• Respond to emergency situations in a timely and efficient manner.
• Monitor and control access to the building.
• Maintain daily logs, records, and forms.
• Resolve and follow up on all complaints and issues.
• Maintain a safe and secure environment throughout the building/property(s).
• Perform other duties as assigned by the on-site property manager.
• Follow safety procedures and maintain a safe work environment.

Skills & Qualifications

• High school diploma or equivalency preferred.
• College-level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: command of information-system hardware/software preferred.
• Effective written and verbal communication skills.
• Multiple-language fluency desirable.
• Strong customer-service, communication, and interpersonal skills required.

Physical Requirements

• Ability to lift 30–50 lbs.
• Work in an upright standing or sitting position for long periods.
• Handle, finger, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by spoken and written word.
• Ability to navigate the property/building quickly and easily as required.
• Ability to complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Benefits

• Choice of multiple medical plans, dental, and vision.
• Paid time off and paid holidays.
• 401(k) with company match.
• Occasional travel for training and other company functions.