Front Desk Concierge

Responsibilities

• Greetings clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts them to the appropriate location
• Expedite guest service registration
• Directs guests to their specific host
• Collaborates with other team members to prepare for guest arrival
• Switchboard Operation - Answers, screens, and directs phone calls to staff or takes messages when needed
• Affords assistance with conference room location and appointments
• Performs administrative and clerical support tasks such as ordering supplies and maintaining inventory
• Maintains all logs and reporting documentation; attention to detail
• Adheres to all safety procedures; performs other tasks as assigned

Qualifications

• Ideal candidates have the ability to confidently interact with clients and visitors, possess excellent communication abilities, and are ready to grow in their professional career
• Previous experience in a high end Hotel, Restaurant or Corporate Services
• High School Diploma or GED required; authorization to work for any employer in the US required
• Must comply with professional dress code and standards as outlined in IST Employee Handbook
• Microsoft Office proficiency required and may be tested
• Relevant hospitality/ administrative experience with high visitor and call volume in a medium-to-large-sized organization preferred
• 45 wpm typing skills, good spelling and grammar, and basic knowledge of Microsoft Office suite
• Effective and professional verbal communication skills; English is required; other languages are a plus
• Strong organizational skills and calendar management skills; Resourceful in problem-solving and meeting client/visitor needs
• Professional appearance and outgoing positive demeanor