Front Desk Clerk (Markle Evangeline Residence)

Responsibilities

• Ensure all issues raised by residents and visitors are handled promptly.
• Respond to telephone calls, resident questions, check-ins, and check-outs.
• Handle other clerical tasks.
• Work flexible hours (Weekends and Holidays).
• Undertake front desk daily duties.
• Keep records of arrivals and departure of residents.
• Attend to residents’ needs and concerns in a friendly and cordial manner.
• Ensure residents follow all in-house rules and policies.
• Handle visitors (family, friends, and delivery persons.) and non-Salvation Army/Sodexo employees working in the building.
• Provide visitors with a visitor’s pass and politely challenge them about their reasons for entering the residence.
• Avoidance of unusual activities through monitoring security video cameras and reporting to administration.
• Process payments for fees.
• Answer calls in a polite, friendly manner and forward calls or take messages as needed.
• Accept packages and faxes and sort out daily mail.
• Contact and inform the maintenance department of the floor number when the fire alarm rings.
• Maintain log for borrowed resident keys.
• Handle application and other clerical tasks.
• Assist with room inspections as needed for current and incoming residents.
• Maintain log for keys.
• Prepare welcome packages for all arriving guests as needed.
• Supervise security guards.
• Monitor use of the fitness center, including securing and processing approved “Informed Consent and Waiver of Liability” for residents participating in fitness activities and programs using the fitness room.
• Perform other tasks and duties as assigned by the Salvation Army administration.

Requirements

• High School Diploma or GED.
• Effective communication skills in English (written and verbal).
• Good computer skills (Microsoft Office).