In Room Dining Coordinator

In-Room Dining Cashier

The In-Room Dining Cashier will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Cashier also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.

• Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction
• Process and expedite Select Guest (loyalty program) orders
• Follow Omni’s “Moments of Service” guidelines for receiving guest orders via telephone and online
• Follow Omni’s “Moments of Service” guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
• Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards
• Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards
• Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications
• Complete other tasks as assigned by management

Qualifications

• Required to work a varied work schedule including nights, holidays, and weekends
• Ability to communicate clearly with guests and co-workers in English both verbally and in writing
• Working knowledge of computers and telephone systems
• Previous customer service experience preferred
• Previous cashiering experience preferred
• MUST have STAR and Food Handlers Certifications upon first day of work

About the Role

The Omni Louisville Hotel reflects the past, present, and future of Louisville, Kentucky, transforming one of the city's most significant urban blocks into a unique and vibrant mixed-use environment. The hotel is a prominent landmark, offering a blend of modern amenities and authentic Louisville charm.

Benefits

The Omni Louisville Hotel offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. As an equal opportunity employer, we welcome diversity and inclusion in the workplace.