Front Desk Clerk - Hilton Frontenac, St. Louis, MO

Job Purpose

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote “preferred” guest program and provide recognition and benefits to all current members.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes.
• Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints.
• Answer telephone promptly and properly being polite, courteous, and friendly.
• Be friendly, thorough, accurate and efficient in taking reservations.
• Be friendly, thorough, accurate and efficient in performing Check-ins.
• Be friendly, thorough, accurate and efficient in performing Check-outs.
• Greet and seat all guests and ensure a quality dining experience.
• Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
• Responsible for greeting every guest with a smile and positive attitude.
• Ensures that all guests are dealt with in a professional, consistent manner.
• Able to diplomatically handle difficult situations and people.
• Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
• Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
• Assist guests with luggage upon their arrival to and departure from the hotel.
• Use the guests’ names.
• Be knowledgeable and helpful about the local area, the hotel and hotel services.
• Handle messages, wake-up calls, mail, and faxes properly.
• Aid guests with laundry/dry cleaning needs.
• Know of incoming VIPs.
• Follow all applicable Company Standard Operating Procedures.
• Perform other assignments as directed by the General Manager.
• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding of, encouraging to and friendly with all co-workers.
• Be self-motivated and use time wisely.
• Maintain open line of communications with each department.
• Communicate pertinent information.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback.
• Maintain effective communication through the use of meetings, log books and bulletins.
• Be available to help other departments in emergency situations.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
• Safety and Security.

Qualifications and Requirements

• High School diploma / Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• The ability to perform the following:
  • Speak, read, write and understand the primary language(s) used in the workplace.
  • Read and write to facilitate the communication process.
  • Have good communication skills, both verbal and written.
  • Have basic computational ability.
  • Have basic computer skills.
  • Have extensive knowledge of the hotel, its services and facilities.
  • Have general knowledge of the city where hotel is located and its attractions.
  • Most work tasks are performed indoors.
  • Temperature is moderate and controlled by hotel environmental systems.
  • Be able to stand and exert well-paced mobility for up to 4 hours in length.
  • Length of time of these tasks may vary from day to day and task to task.
  • Be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Be able to lift up to 20 lbs occasionally.
  • Have the ability to spend extended lengths of time viewing a computer screen.
  • Be able to use and operate all necessary equipment.
  • Have finger dexterity to be able to operate office equipment.

Amazing Benefits At A Glance

• Wage - $16.00/hr.
• Team Driven and Values Based Culture.
• Medical/Dental/Vision.
• Vacation & Holiday Pay.
• Employee Assistance Program.
• Third Party Perks (Movie Tickets, Attractions, Other).
• 401(k) with company match.
• Employee discount.
• Flexible schedule.
• Life insurance.