Clerk - Hotel Front Desk

Responsibilities

• Able to correctly and procedurally, answer all incoming telephone calls in a prompt and courteous manner using service standards.
• Accurately process all reservations received from all sources offered to guests to include hotel, special events and concerts.
• Accurately and promptly connect all administrative or guest calls in a timely manner.
• Accurately and efficiently update and verify all information received with regard to travel agents, group records, sold out dates, special rate dates, minimum sales, etc.
• Accurately process credit card charges to be applied towards reservations.
• Maintain awareness of all marketing promotions, special events, general facility information and hotel rates and specials to insure efficient distribution of information to our guests.
• Works with both lodging & gaming systems in processing reservations.
• Effectively offers guests alternative options on reservations when initial request cannot be fulfilled.
• Effectively handles customer disputes to the best of their ability and directing guest disputes to the appropriate source when necessary.
• Research and accurately prepare request for “comps” when necessary.
• Must be able to stand and walk for prolong periods of time (7+ hours).
• Able to register guests correctly and procedurally in accordance to established service standards.
• Obtain appropriate amount of credit/payment for guests stay.
• Issue room keys to registered guests.
• Able to settle/close out guest accounts correctly and procedurally upon their departure.
• Able to correctly and procedurally close out shift at the end of their shift.
• Must be able to lift up to 25 lbs.; and be able to, walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.

Other duties may be assigned at any time.

Work Environment

• The Casino industry is a 24 Hour 365-day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates.

Additional Benefits

• 401(k) 401(k) matching
• Medical, Dental, & Vision insurance
• Flexible spending account
• Employee assistance program
• Employee discounts
• Free parking
• Life insurance
• Paid time off
• Tuition Reimbursement

Target Salary Range

Hourly $15