Front Desk Clerk - BIRC

About the Role

The Front Desk Clerk is responsible for customer services, communications, problem solving, office duties, and staff support for the District office or Aquatics Center.

Responsibilities

• Perform front desk customer service duties, including answering phones, providing general information, directing calls, welcoming visitors, selling admissions and concessions, booking birthday parties, and recording attendance.
• Assist with customer service problem solving by listening to concerns, diffusing and troubleshooting requests, checking databases and records, and referring issues to supervisors.
• Perform registration functions, such as providing program information, processing online, walk-in, mailed, or phone registrations, entering registration forms, updating data, and maintaining the registration process.
• Reserve facilities for programs, activities, and customer rentals.
• Perform general office duties, including copying, faxing, word processing, filing, and laminating.
• Operate office equipment, such as computers, copy machines, faxes, credit card machines, and laminators.
• Keep customer service areas neat, clean, and free from clutter.
• Maintain awareness of daily schedules and department functions.
• Arrive on time and be ready to assist customers at the start of the shift.
• Handle cash daily and complete inventory when stocking supplies.
• Perform various duties as assigned.

Requirements

• Minimum of 21 years of age.
• Experience with money/cash handling, inventory, office duties, and customer service.
• Present a professional and positive image as a front-line representative of the District.

Skills

• Excellent communication skills and the ability to communicate in English courteously, clearly, tactfully, and persuasively.
• Ability to work effectively in a busy and sometimes noisy office environment.
• Ability to maintain regular and timely attendance and be ready to start work when the shift begins.
• Ability to multitask in a high-stress environment.
• Experience or ability to handle cash transactions.
• Ability to operate office equipment, including computers, fax machines, copiers, and laminators, and meet District accuracy standards for keyboarding.
• Demonstrated skills in computer software, including word processing, data entry programs, and internet applications; ability to learn additional software programs as needed.
• Developing skill in forward thinking to listen and troubleshoot customer concerns and identify problems.
• Ability to work cooperatively with other employees, division and department heads, and the public.
• Willingness to accept direction for job and skill improvement.

Work Environment and Physical Effort

This is a non-smoking workplace. The work environment is mainly indoors, performed in a District office or aquatics center.

• Regularly required to stand, walk, talk, or hear.
• Occasionally required to stoop, kneel, or crouch.
• Frequently required to sit.
• Must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.
• May require long periods of sitting or standing in a hot, humid, and noisy environment.
• Includes repetitive keyboarding.