Front Desk Clerk, Big Meadows Lodge

About the role

Delaware North Parks and Resorts is hiring seasonal Front Desk Clerks to join their team at Big Meadows Lodge in Luray, Virginia.

Responsibilities

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
• Manage cash and credit card transactions while keeping accurate paperwork
• Resolve small guest issues immediately, delivering items to guests as needed
• Maintain and monitor daily figures, post room and tax charges on guest accounts

Requirements

• Good interpersonal communication skills in person and by phone
• Previous customer service experience is beneficial
• Able to multitask and function under pressure
• No high school diploma or GED required

Qualifications

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts

Skills

• Customer service focus

Benefits

• Weekly pay
• Free shift meal for local team members, or free daily meals available for team members in employee housing
• Employee discounts - 30% off most items
• Training and development with opportunities for internal mobility and growth, including the chance to work at other Delaware North properties
• Life in Shenandoah National Park with a great work/life balance, access to hiking trails, low-cost dormitory housing, shared fire pit area, and various outdoor activities

Pay

• $16.00 - $16.00 / hour

Schedule

• Days
• Evenings
• Holidays
• Weekends

Who We Are

Delaware North Parks and Resorts is a global company with 100+ years of history, offering jobs in iconic sports arenas, stunning national parks, exciting casinos, and more. They are committed to providing unique paths to growth and success for their employees.