Front Desk Attendant - Lodge

About the role

Join the team at Hershey Lodge, an award-winning resort known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. As the Front Desk Attendant, you will greet valued guests upon their arrival, creating a warm, enthusiastic, and positive start to their stay.

Responsibilities

• Greet guests upon their arrival*
• Give personal attention to guests in order to exceed their expectations*
• Register guests and confirm room rates*
• Provide information about the Lodge and other attractions within the company and the area
• Maintain an accurate count of room status and availability
• Reserve guest rooms in accordance with special requests
• Process guest room charges
• Receive payments on accounts
• Balance receipts at the end of each shift
• Create 100% guest satisfaction by providing optimum service at all times
• Answer telephones and handle guest questions, concerns, or complaints
• Perform other duties as assigned

*Duties marked with an asterisk are essential functions of this job.

Requirements

• Must be at least 18 years of age
• High school diploma or GED equivalent
• 2 years of customer service experience

Skills

• Proven guest relations, problem solving, and organizational skills
• Ability to work with computerized front office systems, file, compute figures, and handle cash with a high degree of accuracy
• Professional image representative of company image

Job Demands

• Ability to work in a hectic, fast-paced environment
• Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances, and finger dexterity
• Ability to work a flexible eight-hour shift between the hours of 6:00 a.m. and 12:00 a.m., including weekends and holidays

Benefits

• FREE admission to Hersheypark
• Discounts and more as soon as you receive your Employee ID
• Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working
• 401K Contribution
• Paid time off