Front Desk Supervisor, Grouse Mountain Lodge

This is a full-time, year-round position beginning August 2026. Starting wage for this role is $22.00/hour. Staff accommodation is not available; candidates are required to secure their own accommodation.

About the role

The Front Desk Supervisor leads Front Desk operations during assigned shifts, supports team members, and ensures an exceptional guest experience. This hands-on leadership role is responsible for maintaining service standards, resolving guest concerns, and assisting with the efficient operation of the Front Office team.

Responsibilities

• Supervise Front Desk operations during assigned shifts and ensure service standards are consistently met.
• Support Front Desk team scheduling, daily workflow, and shift coverage.
• Train, coach, and support Front Desk Agents to promote a positive and productive work environment.
• Serve as the primary point of contact for guest concerns, resolving issues promptly and professionally.
• Coordinate with Housekeeping, Maintenance, Reservations, and other departments to ensure seamless guest service.
• Assist with arrivals, departures, group business, VIP guests, and special requests.
• Monitor room inventory, occupancy, and operational reports as needed.
• Ensure the Front Desk, lobby, and public areas maintain a professional and welcoming appearance.
• Identify and communicate maintenance, safety, and security concerns.
• Support overall hotel operations and perform additional duties as assigned.

Requirements

• 2+ years of Front Desk experience in a hotel, resort, or hospitality environment.
• Previous supervisory, lead, or senior Front Desk experience preferred.
• Strong guest service, communication, and conflict-resolution skills.
• Ability to lead by example and motivate a team in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Proficiency with hotel property management systems and standard computer applications.
• Flexible schedule, including evenings, weekends, and holidays as required.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences. Our team members are thoughtfully united by their unique power to inspire and invigorate. Our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík, and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

Work Environment

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse; our team members come here to embrace the extraordinary, to watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals in a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

Benefits

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Pay

Starting wage for this role is $22.00/hour.