Front Desk Clerk

Responsibilities

• Greet and assist guests in a friendly, professional, and timely manner
• Complete guest check-ins and check-outs accurately and efficiently
• Respond promptly to guest questions, requests, and concerns
• Maintain a high level of hospitality and guest service at all times
• Handle guest payments and follow all cash handling procedures
• Answer incoming calls and assist guests, visitors, and associates as needed
• Communicate effectively with housekeeping, maintenance, and management regarding guest needs and operational updates
• Handle guest mail, packages, and messages professionally and confidentially
• Maintain knowledge of hotel services, amenities, local information, and special offers
• Follow hotel safety, security, and emergency procedures
• Maintain a clean and organized front desk and lobby area

Qualifications

• Previous hotel, customer service, or hospitality experience preferred, but not required
• Strong communication and guest service skills
• Able to multitask and remain organized in a fast-paced environment
• Professional appearance and positive attitude
• Basic computer and cash handling skills
• Dependable attendance and flexibility with scheduling
• Able to work mornings, evenings, weekends, and holidays

Pay

$13.00 – $14.00 per hour depending on experience

Schedule

Morning, evening, weekend, and holiday shifts available