Front Desk Clerk

Responsibilities

• Creates and ensures a fun-filled exciting environment promoting superior guest service, and working harmoniously with team members.
• Has the resiliency to deal with difficult guest in all types of business conditions.
• Greets all guest with proper introduction, in an energetic and enthusiastic manner.
• Answers telephone calls in friendly voice.
• Registers all guests in and out of the hotel in an accurate and timely manner while demonstrating an upbeat and professional demeanor.
• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
• Maintains confidentiality and safeguards data.
• Sets guest accommodations in accordance with procedures and policies.
• Handles assigned bank in accordance to established internal controls properly and performs accurate account postings to guest folios.
• Maintains knowledge of hotel occupancy status, special events, in-house groups, promotions and other situations affecting the daily operation.
• Accepts same day and advance reservations as required.
• Maintains guest relations in a positive manner.
• If unable to satisfy guests' complaints, refers guest to appropriate personnel.
• Performs other duties as assigned by management.
• Handles multiple tasks with a sense of urgency.

Qualifications

• Ability to use all equipment associated with the position, including, but not limited to keyboards, telephones, fax machines, copiers and printers.
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Ability to work alone and perform assigned duties under frequent time pressures.