Front Desk Clerk

Role Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Benefits

(Full Time Associates Only)

• Competitive wages.
• Comprehensive benefit package including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

About the Company

We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Why Concord?

• Fun things on property to stay engaged with our associates and show you we care about you.
• A culture where you are valued and our Associate First policy is a way of life.
• Opportunities for growth and being a part of a fun team.

Company Values

Quality, Integrity, Community, Profitability, and Fun.

EEO Employer

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.