Front Desk Clerk - AM Shift - AC Hotel/Residence Inn
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only when posting has real specific content. No Pay/Schedule/Benefits unless stated. The posting does not mention pay, schedule (though mentions flexible schedule but not specific schedule details). Benefits not mentioned. So we should not create those sections.
We need sections: About the role (maybe "About the role" corresponds to introductory paragraph). Responsibilities (list). Requirements/Qualifications/Skills: The posting has "What You Bring:" which includes preferred experience, education, skills. Could map to Requirements or Qualifications or Skills. We need to decide. Probably combine into "Requirements" or "Qualifications". Since we have multiple headings allowed, we can use "Qualifications" for education/experience, "Skills" for abilities. But we must not create thin sections. Better to have one section "Requirements" covering all. However guidelines: Prefer a few substantive sections over many thin ones. So maybe we have two sections: Responsibilities and Requirements (or Qualifications). Also maybe "About Midas Hospitality" could be "About the role"? Actually "About the role" is generic; we could use "About the role" for the introductory paragraph describing role purpose. Then "Responsibilities" for the list. Then "Requirements" for What You Bring and Physical Requirements. Could also include "About Midas Hospitality" as a separate section? Not in allowed headings list; allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we cannot add "About Midas Hospitality". We could fold that into About the role or maybe omit? But we must preserve ALL substantive information; we cannot drop the About Midas Hospitality paragraph. We need to include it somewhere. Since only allowed headings are those, we could put it under About the role (makes sense). Or we could put it under Requirements? No. Better to put under About the role: includes description of role and company overview.
Thus structure:
About the role
Front Desk Agent / Guest Services Agent Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a friendly, professional, and service-oriented Front Desk Agent / Guest Services Agent to join our hotel team. This role is responsible for creating exceptional first and last impressions for our guests by delivering outstanding customer service through check-in, stay, and check-out experience. The ideal candidate enjoys interacting with people, solving problems, and working in a fast-paced environment while maintaining a welcoming and professional atmosphere.
About Midas Hospitality: Founded in 2006, Midas Hospitality is a leading hotel management, development, and investment company with a portfolio of over 60+ hotels across 14 states and more than 1,000 associates. Through partnerships with Marriott, Hilton, and IHG, Midas Hospitality delivers exceptional guest experiences while building a people-first culture focused on growth, teamwork, and opportunity. At Midas Hospitality, our associates are the heart of our success. We are committed to creating an inclusive workplace where team members can develop their careers, make meaningful contributions, and be recognized for their achievements. Midas Hospitality is proud to be an Equal Opportunity Employer and maintains a drug-free workplace.
But we need to remove EEO/equal-opportunity boilerplate? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should remove the EEO statement and drug-free workplace? That's EEO/equal-opportunity boilerplate. So we should remove "Midas Hospitality is proud to be an Equal Opportunity Employer and maintains a drug-free workplace." That's boilerplate. Also maybe "Founded in 2006..." is substantive, keep. Thus About the role section will have two paragraphs: role description and company overview (without EEO line). Next Responsibilities: UseResponsibilities
then- each bullet from "What You Will Be Doing:" and the bullet list after "Responsibilities include:" Actually the posting says: "What You Will Be Doing: As a Front Desk Agent, you will be the face of the hotel and play a key role in ensuring exceptional guest experience while supporting daily Front Office operations. Responsibilities include:" then a long sentence with many responsibilities separated by periods. We need to split into list items. We must preserve all substantive information; we can break into separate
- for each responsibility. Let's parse:
- Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
- Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
- Maintain knowledge of room types, rates, packages, promotions, and availability.
- Utilize suggestive selling techniques and participate in hotel programs to maximize room revenue and guest satisfaction.
- Accurately collect payments, post charges, process credit card transactions, and follow all cash handling procedures.
- Promote and enroll eligible guests into hotel loyalty and rewards programs.
- Respond to guest questions regarding hotel services, amenities, local attractions, dining options, and transportation.
- Resolve guest concerns and service challenges promptly while escalating issues when appropriate.
- Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
- Maintain accurate front office records, shift reports, logs, and guest information.
- Complete daily Front Desk procedures including shift checklists, room status reviews, housekeeping communication, and report verification.
- Handle guest mail, packages, messages, and special requests according to hotel procedures.
- Maintain a clean, organized, and professional Front Desk and lobby area.
- Understand emergency procedures and assist during emergency situations as necessary.
- Follow all hotel safety policies, security procedures, and standard operating procedures.
- Complete additional assignments and projects as requested by hotel leadership.
We need to ensure we didn't miss any. Also there is a sentence before list: "As a Front Desk Agent, you will be the face of the hotel and play a key role in ensuring exceptional guest experience while supporting daily Front Office operations." That could be a prose
before the list. We'll include that as a
inside the Responsibilities section. Now Requirements/Qualifications/Skills: The posting has "What You Bring:" then bullet list of preferences, then "Physical Requirements:" then bullet list. We need to combine into a section. Since we have allowed headings: Requirements, Qualifications, Skills. We could use Requirements for the "What You Bring:" and Physical Requirements. Or we could split into Qualifications (education/experience) and Skills (abilities). But to avoid thin sections, better to have one Requirements section covering all. Let's do
Requirements
then afor the introductory sentence: "What You Bring:" maybe not needed as heading; we can just list. We'll create
- for each item:
- Previous customer service, hospitality, hotel, retail, or related experience preferred but not required.
- High school diploma or equivalent preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to provide exceptional guest service while maintaining professionalism in a fast-paced environment.
- Basic computer skills and ability to learn hotel Property Management Systems (PMS).
- Experience handling cash, credit card transactions, and maintaining accurate records preferred.
- Ability to prioritize tasks, multitask, and adapt to changing guest and business needs.
- Ability to work a flexible schedule including mornings, evenings, overnight shifts, weekends, and holidays.
Then Physical Requirements:
- This position requires frequent standing, walking, reaching, bending, and repetitive use of hands throughout the workday.
- Candidates should be able to lift and move up to 25 pounds with or without reasonable accommodation.
- Work is performed primarily indoors within a hotel environment and may include moderate noise levels and occasional movement throughout the property.
We'll include those as list items as well.
We must not include any boilerplate like EEO etc. Already removed.
We must not include any navigation, cookie, legal, etc. Already not present.
We must not include application instructions. Not present.
We must not repeat job title as heading. We didn't.
We must not put Job ID/requisition numbers as headings. None.
Now output only HTML fragment.
Let's craft:
About the role
Front Desk Agent / Guest Services Agent Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a friendly, professional, and service-oriented Front Desk Agent / Guest Services Agent to join our hotel team. This role is responsible for creating exceptional first and last impressions for our guests by delivering outstanding customer service through check-in, stay, and check-out experience. The ideal candidate enjoys interacting with people, solving problems, and working in a fast-paced environment while maintaining a welcoming and professional atmosphere.
About Midas Hospitality: Founded in 2006, Midas Hospitality is a leading hotel management, development, and investment company with a portfolio of over 60+ hotels across 14 states and more than 1,000 associates. Through partnerships with Marriott, Hilton, and IHG, Midas Hospitality delivers exceptional guest experiences while building a people-first culture focused on growth, teamwork, and opportunity. At Midas Hospitality, our associates are the heart of our success. We are committed to creating an inclusive workplace where team members can develop their careers, make meaningful contributions, and be recognized for their achievements.
Responsibilities
As a Front Desk Agent, you will be the face of the hotel and play a key role in ensuring exceptional guest experience while supporting daily Front Office operations.
- Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
- Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
- Maintain knowledge of room types, rates, packages, promotions, and availability.
- Utilize suggestive selling techniques and participate in hotel programs to maximize room revenue and guest satisfaction.
- Accurately collect payments, post charges, process credit card transactions, and follow all cash handling procedures.
- Promote and enroll eligible guests into hotel loyalty and rewards programs.
- Respond to guest questions regarding hotel services, amenities, local attractions, dining options, and transportation.
- Resolve guest concerns and service challenges promptly while escalating issues when appropriate.
- Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
- Maintain accurate front office records, shift reports, logs, and guest information.
- Complete daily Front Desk procedures including shift checklists, room status reviews, housekeeping communication, and report verification.
- Handle guest mail, packages, messages, and special requests according to hotel procedures.
- Maintain a clean, organized, and professional Front Desk and lobby area.
- Understand emergency procedures and assist during emergency situations as necessary.
- Follow all hotel safety policies, security procedures, and standard operating procedures.
- Complete additional assignments and projects as requested by hotel leadership.
Requirements
- Previous customer service, hospitality, hotel, retail, or related experience preferred but not required.
- High school diploma or equivalent preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to provide exceptional guest service while maintaining professionalism in a fast-paced environment.
- Basic computer skills and ability to learn hotel Property Management Systems (PMS).
- Experience handling cash, credit card transactions, and maintaining accurate records preferred.
- Ability to prioritize tasks, multitask, and adapt to changing guest and business needs.
- Ability to work a flexible
- for each item:
- Previous customer service, hospitality, hotel, retail, or related experience preferred but not required.
- High school diploma or equivalent preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to provide exceptional guest service while maintaining professionalism in a fast-paced environment.
- Basic computer skills and ability to learn hotel Property Management Systems (PMS).
- Experience handling cash, credit card transactions, and maintaining accurate records preferred.
- Ability to prioritize tasks, multitask, and adapt to changing guest and business needs.
- Ability to work a flexible schedule including mornings, evenings, overnight shifts, weekends, and holidays.
Then Physical Requirements:
- This position requires frequent standing, walking, reaching, bending, and repetitive use of hands throughout the workday.
- Candidates should be able to lift and move up to 25 pounds with or without reasonable accommodation.
- Work is performed primarily indoors within a hotel environment and may include moderate noise levels and occasional movement throughout the property.
We'll include those as list items as well.
We must not include any boilerplate like EEO etc. Already removed.
We must not include any navigation, cookie, legal, etc. Already not present.
We must not include application instructions. Not present.
We must not repeat job title as heading. We didn't.
We must not put Job ID/requisition numbers as headings. None.
Now output only HTML fragment.
Let's craft: