Front Desk Attendant-PT Weekends

Job Responsibilities

• Maintain regular and punctual attendance to required shifts, meetings, training, and related employment engagements.
• Maintain an active presence at the front desk.
• Provide superior customer service to residents, guests, vendors, contractors.
• Respond promptly to resident inquiries, concerns and emergencies and assist in managing issues in a timely and efficient manner.
• Maintain a calm and pleasant personality in all types of situations and create great customer service outcomes.
• Interact with residents, guests and fellow team members with tact and courtesy.
• Adhere to prescribed standard operation procedures covering all aspects of residential operations.
• Input parcels/deliveries into the computer-based package scanning program or system as established onsite.
• Utilize Connect database to access the homeowner and the building information as well as utilizing it as a form of communication if needed.
• Log all relevant information/events that happen during your shift.
• Monitor security cameras, watch for any rule violations, and file appropriate reports.
• Assess all situations accordingly and contact Resident Building Caretaker or Maintenance on call when necessary.
• Be knowledgeable of all Association Rules and Regulations and take appropriate action if any deviations are observed.
• Communicate any important issues to the Desk Attendant Supervisor/Operations Supervisor and Community Manager.
• Manage any special projects or related duties assigned to you by the Desk Attendant Supervisor/Operations Supervisor or Community Manager.

Additional Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Education And Experience

• High School Diploma
• Associate or bachelor’s degree (Preferred)
• Background in service industry or customer service field
• Administrative Experience
• Excel, Outlook, and Word experience

Knowledge, Skills & Proficiencies

• Knowledge of customer service principles and practices
• Customer service focused and understands the value of a smile
• Outgoing and confident personality with consistent professional demeanor, able to handle varying personalities
• Collaborative attitude and team player but also have the ability to work independently
• Exceptional interpersonal and communication skills
• Knowledge of basic computer applications/skills
• Knowledge of basic administrative duties and organization skills
• Ability to multi-task and prioritize duties
• Exceptional communication skills – verbal and written
• Attention to detail and accuracy
• Highly organized and detailed-oriented
• Problem solving skills
• Able to take direction
• Reliable, punctual and discreet

Physical Requirements

• Standing, Sitting at a desk for extended periods of time
• Working at a computer throughout the shift (keyboard and mouse use)
• Ability to lift to 30 pounds
• Bending down
• Walking throughout the property

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.