Front Desk Attendant - Golf Pro Shop

Class Summary

Assigned to: Pro Shop. Multiple positions available. Incumbents are responsible for providing courteous customer service associated with point‑of‑sale systems, class registrations, memberships, passes, basic clerical duties, and other related work as required.

Reporting Structure

Receives direction from higher level Parks and Recreation supervisory and management staff.

Responsibilities

• Attend the front desk of a Parks and Recreation facility and provide general information in person, online, or by telephone about the assigned recreational facility, including services, processing registrations, issuing memberships and passes, taking associated fees and cashiering, food and retail sales, and similar customer‑service duties.
• Provide general oversight of participants to ensure safety and compliance with appropriate policies.
• Open and close facilities as assigned and conduct walkthroughs for participant counts as needed.
• Assist with basic receptionist and clerical work, including recordkeeping.
• Prepare and serve food such as popcorn, hotdogs, pretzels, and fountain sodas using standard formulas or following directions.
• Stock supplies such as food or retail inventory in a safe and efficient manner.
• Maintain a clean and orderly cashier station and perform routine cleaning tasks as assigned.
• Represent the City of Casper by responding to the public, citizens, employees, and others in a prompt, professional, and courteous manner while maintaining a positive customer‑service demeanor.
• Perform other duties of a similar nature or level.

Knowledge

• Receptionist and customer‑service principles.
• Cashiering and mathematical calculations.
• Record keeping.

Abilities

• Work a variety of shifts, including weekends and holidays.
• Learn cashiering methods and procedures.
• Learn cash register operation.
• Routinely demonstrate the City of Casper core values.
• Follow all City safety rules and procedures and report all accidents/incidents immediately to a supervisor.
• Facilitate visitor and customer traffic to their appropriate destination.
• Encourage safety protocols to all visitors and customers.
• Respond to inquiries, complaints, and requests.
• Maintain attention to detail in a work situation with frequent interruptions.
• Handle multiple customers at the same time.
• Learn the general layout of the facility to provide assistance to visitors and customers.
• Organize and/or prioritize tasks to be efficient and effective.
• Operate modern office equipment, software, and operating systems/applications.
• Maintain a neat and professional appearance.
• Communicate effectively.
• Follow written and verbal instructions and direction.
• Establish and maintain effective working relationships with those contacted in the course of work.

Skills

• Cashiering and mathematical calculations.
• Record keeping.
• Conflict resolution.
• Operation of modern office equipment, software, and operating systems/applications.
• Operating in a courteous, knowledgeable, and tactful manner with customers, staff, and the general public.
• Oral communication sufficient to exchange or convey information and to receive work direction.

Qualifications

• High school diploma or equivalent (G.E.D.) preferred.
• First Aid/CPR preferred.
• Six months experience in a public setting providing customer service preferred.
• Must be at least 16 years of age, preferably 18 years of age or older.

Physical Requirements

Positions typically require stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing, and repetitive motions. Light Work: exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The job is rated for Light Work. Incumbents work indoors at a front‑desk/counter environment and are subject to common noises associated with a front‑counter/customer‑service/office setting, including telephones, copiers, and printers. The position requires frequent sitting, typing, and customer contact, both by telephone and in person.

Additional Information

• Employment is contingent upon a successful background screen and pre‑employment drug test.
• Successful candidates must utilize direct deposit for payroll.
• Driving records are required for all new employees; if a Wyoming driver’s license has not been held for the last three years, a driving record from the previous state(s) must be provided at the candidate’s expense.
• Women, minorities, and individuals with disabilities are encouraged to apply.