Front Desk Attendant

Responsibilities

• Process arrivals and departures, verify information, and issue room keys using the Hotelkey reservation system.
• Provide friendly, accurate information about services, amenities, and local attractions.
• Answer calls, respond to messages, and route inquiries appropriately.
• Create, modify, and confirm bookings using the property’s reservation system.
• Handle payments, issue receipts, and maintain accurate transaction records.
• Address guest concerns, escalate issues when needed, and ensure guest satisfaction.
• Maintain a clean, welcoming front desk and lobby area.
• Maintain logs, reports, and daily shift documentation.