Front Desk Attendant

Location: Fort Lauderdale, FL (33304)

About the role

As a Front Desk Associate, you’ll work independently without direct supervision. You’ll need strong communication, telephone, and customer service skills, be detail-oriented, and able to multitask. You’ll meet and greet residents, check guests and service providers in/out, understand and react to emergency response and access control procedures, monitor and operate electronic security control systems, and accurately maintain daily logs, records, and forms.

Responsibilities

• Demonstrate excellent customer service, communication, and time management skills.
• Monitor Emergency Response System.
• Greet and direct Residents, guests, and invitees.
• Monitor and control Electronic Security Control Systems.
• Respond to emergency situations in a timely and efficient manner.
• Monitor and control access to the building.
• Maintain daily log, records, and forms.
• Resolve and follow-up on all complaints/issues.
• Maintain a safe and secure environment throughout the building/property(s).
• Follow safety procedures and maintain a safe work environment.
• May be assigned other duties by the on-site property manager.
• Other duties as required.

Requirements

• High school diploma or equivalency preferred.
• College-level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills.

Physical Requirements

• Ability to lift 30–50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Benefits

As a full-time exempt associate, you will be eligible for full comprehensive benefits, including:

• Choice of multiple medical plans, dental, and vision.
• Time off benefits and paid holidays.
• 401k with company match.

Occasional travel may be required to attend training and other company functions.