Front Desk

About Us

ProSmile is the fastest growing dental organization on the East Coast and Midwest. Our premier DSO is led by world-class dentists who understand what highly skilled dentists and dental professionals need to grow a practice while focusing on delivering best-in-class clinical care to their patients. We offer up-to-date equipment and technology, experienced and friendly staff, and dentists who truly care about their patients.

About the Role

ProSmile is in search of an energetic, motivated, and organized Dental Receptionist with a positive attitude who is looking for growth and development in their field, and the opportunity to ascend in a growing organization that prioritizes patient care and employee satisfaction. This role is ideal for someone who wants to work in an enjoyable, fun environment that promotes learning and teamwork.

Responsibilities

• Serve as the first point of contact for patients, ensuring a friendly and attentive experience.
• Coordinate front desk activities, including patient flow and financial tasks such as scheduling, handling patient paperwork, collecting payments, and managing insurance cards.
• Maintain the reception area, manage office supplies, patient literature, and related items.
• Perform miscellaneous job-related duties as assigned.

Requirements

• High School diploma or GED preferred.
• Professional and compassionate demeanor.
• Willingness to go above and beyond to ensure patient satisfaction.
• Excellent interpersonal and communication skills.
• Ability to efficiently manage multiple tasks.
• Computer proficiency and experience with multi-line phone systems.

Benefits

At ProSmile, we are committed to supporting the health and well-being of our employees and their families. The following benefits are available for Full-Time (35+ hours per week) and Part-Time (30-35 hours per week) benefits-eligible positions:

• Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks.
• Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options.
• Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits.
• Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses.
• Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans.
• Additional Perks:
  • Employee Assistance Program (EAP).
  • Identity Theft & Fraud Protection.
  • Legal Support Services.
  • Discount Programs (including pet insurance, travel, theme parks, electronics, etc.).
  • Wellness Programs.
  • Financial Wellness and Planning Tools.

Physical Demands and Work Environment

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to stand, walk, and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine, and printer).
• May occasionally lift and/or move between 10 and 25 pounds.
• Requires close vision and the ability to adjust focus.
• May need to travel to healthcare practices.
• The work environment is typically low to moderate noise levels.

FLSA Status: Non-Exempt. Reports to: Office Manager.