Front Desk Associate - Part Time

About the role

Drive membership sales by educating customers on the benefits of routine wellness care
Build strong relationships with dog parents and provide outstanding customer service
Promote and schedule first-time visits to introduce customers to our services
Oversee appointment scheduling working closely with other member associates and the back-of-house operations
Maintain a clean, organized, and professional front desk environment
Ensure dog safety protocols are always followed to provide a stress-free experience for pets

Responsibilities

• Drive membership sales by educating customers on the benefits of routine wellness care
• Build strong relationships with dog parents and provide outstanding customer service
• Promote and schedule first-time visits to introduce customers to our services
• Oversee appointment scheduling working closely with other member associates and the back-of-house operations
• Maintain a clean, organized, and professional front desk environment
• Ensure dog safety protocols are always followed to provide a stress-free experience for pets

Requirements

• A sales and customer-focused mindset with a passion for helping customers make informed decisions
• Proactive and coachable, with a desire to learn and grow in a fast-paced environment
• Strong communication and people skills to engage with customers and build relationships
• A passion for dog wellness and safety
• Retail, hospitality, or membership-based sales experience is a plus

Qualifications

• High school diploma or equivalent
• Experience in retail, hospitality, or membership-based sales is a plus

Skills

• Customer service skills
• Communication skills
• Problem-solving skills

Benefits

• Competitive hourly pay $15/hr + tips ($4-8/hr avg)
• Medical Benefits provided
• Paid Time Off (PTO), closed major holidays
• Supportive work environment in a family-owned business
• Ongoing training and development opportunities
• Complimentary service membership

Pay

• $15/hr + tips ($4-8/hr avg)

Schedule

• Flexible schedule to accommodate dog owners' needs