Front Desk Associate-Part Time

Position Summary

A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers' hotel registration information, and processing room payments and deposits during their stay.

Shifts Available

Part Time Mid - 3p-11p Part-Time Night Audit 11p-7a Part-Time Morning 7a-3p

Duties and Responsibilities

- Taking, cancelling, and changing room reservation requests - Investigating and resolving customer complaints or questions - Processing guest departures including calculating changes and receiving payments - Answering telephone calls and relaying messages - Maintaining an inventory of reservations, vacancies, and room assignments - Answering inquires about the hotel and its services through the telephone, email, or in person - Handling wake-up calls and a myriad of other guest requests - Strong written and verbal communication skills - Good time management skills and ability to multitask - Excellent organizational skills and attention to detail - Ability to creatively solve problems - Maintaining a well-groomed and professional appearance - Flexibility to work in a fast-paced environment - Bi-lingual a plus

Compensation

Depending on Experience and shift schedule *Night shift has a differential* Typically Start at $13.50 - $14.50 with raise after 90 days Salary: From $13.00 per hour

Benefits

Schedule

- 8-hour shift - Day shift - Holidays - Night shift - On call - Overtime - Weekend availability

Experience

- Customer service: 1 year (Preferred)

Language

Bi-lingual a plus

Shift availability

- Night Shift (Preferred) - Overnight Shift (Preferred) - Day Shift (Preferred)

Work Location

In person