Front Desk Associate - Part Time

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture.

About the role

As a Front Desk Associate, you'll be responsible for assisting residents by providing information and services as needed. This role requires someone who is self-motivated, outgoing, detail-oriented, and has great communication and organizational skills.

Responsibilities

• Demonstrate excellent customer service.
• Meet and greet residents and check guests and service providers in and out.
• Identify and clarify residents' needs and desires.
• Answer questions, give directions and instructions, and develop inventories of services.
• Work independently and without direct supervision.
• Maintain guest privacy and the organization’s reputation by keeping information confidential.
• Respond to emergency situations in a timely and efficient manner.
• Monitor and screen messages.
• Control access for authorized vendors to provide services within units of the building.
• Update job knowledge by participating in educational opportunities and maintaining personal networks.
• Enhance department and organizational reputation by accepting and accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
• Maintain daily logs, records, and forms.
• Resolve and follow up on all complaints/issues.
• May be assigned other duties by the on-site property manager.

Requirements

• Minimum of a High School Diploma or equivalent.
• At least one year’s experience in an office environment; front desk experience is preferred with customer service experience.
• Effective written and verbal communication skills.
• Strong abilities with computers (including Word, Outlook, and Excel).
• Understand and be knowledgeable in emergency response and access control procedures, electronic security control systems, and logs, records, and forms for the property.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to navigate the property/building quickly and easily as required to meet job functions.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Work well under pressure and deadlines, as well as work independently and prioritize time effectively.
• Ability to make decisions and solve problems creatively.
• Solve an array of personnel and customer-related problems with the result of positive resident and guest experience.

Skills

• Multiple language fluency would be desirable.

Physical Requirements

• Finger dexterity for typing/using a keyboard.
• Able to hear to place and receive telephone calls.
• Mobile enough to move around the office to make copies, distribute mail, etc.
• Able to lift 35 lbs.

Pay

$14.00 per hour

Schedule

Part-time, 22.5 hours per week
Friday and Saturday 5:30am–1:30pm
Sunday 5:30am–12pm

Location

Henderson, NV