Front Desk Associate - Part-Time

About Us

Platinum Service is our promise: Do unto others better than they could have ever imagined. Hospitality isn't just what we do - it's who we are. Our purpose is to create memorable experiences for both guests and team members through world-class service, meaningful connection, and a culture built to last.

Culture and Values

If you believe in going above and beyond and turning ordinary moments into extraordinary ones - you'll fit right in. We have an infinite mindset, guided by our core values:

• Accountability: We honor our commitments and each other with reliability and responsibility.
• Collaboration: Everyone's thoughts and opinions are important.
• Empowerment: We learn from our successes and failures and strive to evolve as we grow.
• Innovation: We use creativity to turn the Ordinary into Extraordinary
• Integrity: We honor our promises and fulfill our commitments.
• Passion: We thrive because of our heartfelt commitment to unrivaled hospitality
• Transparency: We openly share successes and failures. We are accountable in all our business practices.

If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to talk to you.

Responsibilities

• Convert guest inquiries into bookings through value-based selling. Turn phone calls, emails, and walk-ins into reservations by communicating our unique value, responding quickly, and selling confidently.
• Deliver exceptional Platinum Service during every interaction. Make guests feel seen, welcomed, and cared for by creating memorable Peak Moments and anticipating needs from check-in to check-out.
• Identify and surface sales opportunities during daily guest interactions. Listen for company names, travel patterns, and referrals, capturing and passing along qualified leads - because every touchpoint is a selling moment.
• Support smooth hotel operations through accurate, efficient service. Handle reservations, payments, records, and problem resolution with detail and professionalism while maintaining a clean, organized, welcoming front-of-house area.

Requirements

• Excellent communication and interpersonal skills with a positive and friendly attitude
• Bilingual in Spanish and English is a plus, but not required
• Strong problem-solving skills and ability to multitask

Pay

$16/Hour

Benefits

• 8 paid holidays, flexible PTO and Vacation
• Birthday Pay
• Additional paid time off for Community Involvement
• Health Insurance
• IRA Match Program
• Mental Health & Wellness Program including a Life Coach
• Employee Development Program
• Discounted hotel stays for brands within our portfolio