Front Desk Associate (Full-Time)

About the role

The Front Desk Associate is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The Front Desk Associate is responsible for taking and processing payment information for the guest's account upon completion of their stay.

Department: Resort Front Desk | Reports to: RFD Supervisor/Manager | FLSA Status: Non-Exempt | Pay Grade: Grade 4 | Gaming Class: Non-Compact/Gaming License Not Required

Responsibilities

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing events and promotions, providing pertinent resort front desk information, and ensuring guest knows location of room.
• Assist guests with check-out including processing credit and debit cards, accepting and recording various forms of payment, and processing gift certificates.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room types, room rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.
• Review arrival list daily and assist in preparing and assigning rooms based on special requests and accommodations.
• Keep the front desk area clean and organized as well stocked with keys and keycards.

Qualifications

Minimum: None required.

Preferred: High school diploma or equivalent; strong mathematical skills; strong organizational skills; ability to work all shifts and days including weekends.

Skills

• Meets the company's guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Demonstrates strong communication skills.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Requirements

Work environment: Fast-paced, requiring overall good mental and physical health.

Physical demands: 8+ hours per day at standing desk/computer; frequent standing and walking throughout the workday; walking, bending, light lifting up to 30 pounds occasionally; manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing; ability to tolerate various scents, noises, and bright lights.

Hiring preference: Per Bois Forte Band policy, preference is given to qualified Native Americans in hiring, promotion, and departmental transfers. Preference extends to members of the Bois Forte Band, members of other federally recognized tribes, and status Natives born in Canada.