Front Desk Associate - Front Desk Agent Part Time - 2nd Shift

Job Summary

Nestled in the Blue Ridge Mountains, Ridgecrest Conference Center serves over 50,000 guests annually, impacting lives for God's glory through purposeful hospitality. Front Desk Associates play a crucial role in creating a welcoming and purposeful experience for guests.

Essential Job Duties

• Coordinates guest arrival logistics by preparing group welcome packets, issuing meal tickets, and programming electronic room keys.
• Demonstrates a strong understanding of the reservation process, providing accurate information, updating booking details, and communicating effectively with guests and relevant Conference Center departments.
• Delivers exceptional guest service by responding to inquiries, providing directions, facilitating check-ins, and relaying guest requests to appropriate teams with professionalism and courtesy.
• Executes cashier responsibilities, including accurately receiving, processing, and reconciling guest payments in accordance with established procedures.
• Handles lost and found management and monitors Front Desk supply inventory, ensuring organized operations and timely replenishment of materials.
• Affords assistance with end-of-conference procedures, including account reconciliation and billing support, to ensure accurate financial closeout.
• Performs Night Audit and computer system functions, including posting room charges, completing audit cut-off, batching and processing credit cards, completing end-of-day processes, and checking out groups.
• Consistently exemplifies Ridgecrest’s Core Values: Serve One, Cultivate Relationships, Create Purposeful Experiences, Make It Better.
• Performs other duties as assigned by the Front Desk Manager.

Requirements

• Personal affirmation of Ridgecrest’s Statement of Faith.
• Passionate about Ridgecrest’s mission: Impacting lives for God’s Glory through Purposeful Hospitality.
• Strong customer-focused mindset with a commitment to providing excellent service and ensuring a positive guest experience.
• Ability to act with integrity, professionalism, and confidentiality.
• Excellent verbal and written communication and interpersonal skills.
• Proven ability to handle confidential information with discretion.
• Strong organizational and time-management skills.
• Proficient in keyboarding and calculator use, with solid telephone etiquette and basic mathematical skills for handling transactions and guest inquiries.

Qualifications

• High school diploma or GED (required).
• Customer service or hospitality experience (minimum of 6 months); or Office clerical work and/or computer or cashier experience (minimum of 6 months).
• Previous experience using SMS Host or other property management systems (Preferred).

Physical Requirements

• This job requires working irregular schedules (nights, weekends, and holidays).
• Requires the ability to communicate effectively and use good public relations skills.
• Extended periods of sitting, working on a computer, and viewing screens.
• Availability for nights, weekends, and on-call support.
• Accuracy and timeliness are necessary in performing job tasks.
• Ability to lift up to 50 lbs.

Pay and Schedule

The position starts at $15.00 per hour, plus shift differential for 2nd and 3rd shifts. Pay may be negotiable depending on experience. Schedules include Weekends, nights, and holidays, with 2nd Shift typically 4-10pm but can be 2-10pm, and 3rd Shift 10pm-8am.

Benefits

Not specified.

Schedule

Weekends, nights, and holidays are required. 2nd Shift is typically 4-10pm but can be 2-10pm. 3rd Shift is 10pm-8am.