Front Desk Associate (Flex-PRN)

About the role

As a Front Desk Associate, you'll serve as the first point of contact for residents, family members, and candidates, setting the tone for their experience and ensuring a warm and welcoming environment. This is an on-call (PRN) position.

What We Offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth opportunities – grow with the company as we open new communities and expand on our existing ones
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

Pay

$18.00 to $21.00 per hour, to commensurate with experience

How You Will Make An Impact

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
• Monitor all emergency pull cords for Independent Living residents
• Track status of resident involved in a situation, i.e. transported to a hospital, etc.
• Manage resident's list, alphabetically and by resident apartment
• Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail

What You Will Need

• Receptionist experience required
• Excellent verbal skills
• Ability to multi-task
• Ability to work an on-call schedule