Front Desk Associate
Western States Lodging Management and Development · Rochester, MN · 5 mo ago
On-siteCustomer ServiceFull-time
About the role
The Front Desk Associate is responsible for providing exceptional customer service, managing guest check-in/check-out procedures, and ensuring the cleanliness and safety of the property.
Responsibilities
- Welcoming guests and assisting with their needs
- Processing payments and managing room reservations
- Maintaining guest records and updating status
- Ensuring the cleanliness and security of the property
- Handling emergencies and communicating with management
Requirements
- High school diploma or equivalent
- Excellent communication skills
- Ability to work flexible hours including weekends and holidays
- Previous hotel or hospitality experience preferred
Qualifications
- Proficient in Microsoft Office applications
- Knowledge of hotel operations and policies
- Passion for customer service
Skills
- Customer service orientation
- Attention to detail
- Problem-solving abilities
Benefits
- Comprehensive health insurance
- Flexible scheduling options
- Professional development opportunities
Pay
- $15.00 per hour
Schedule
- Variable schedule based on property needs