Front Desk Associate

About the role

We're looking for a Front Desk Associate to join our dynamic resort team. As the initial point of contact for our guests, you'll be responsible for providing exceptional customer service and ensuring smooth operations.

Responsibilities

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

Requirements

• A friendly, dependable, and customer-focused personality
• Strong communication and multitasking skills
• Basic math skills and comfort handling payments
• Tech-savvy with a willingness to learn new systems
• Detail-oriented and trustworthy with guest information
• Previous hospitality or customer service experience is a plus
• Flexibility to work weekends and holidays as needed

Benefits

• Opportunities to grow within hospitality and resort operations
• Part of creating memorable experiences for our guests every day

Pay

$16/hr

Schedule

Shifts available

Contact Information

Address: 16461 Racquet Club Rd, Weston, FL 33326