Front Desk Associate

Responsibilities

• Warmly greeting and assisting all incoming clients.
• Managing all incoming and outgoing phone calls.
• Overseeing the appointment schedule, including client check-ins and check-outs, and resolving issues such as late arrivals or missed appointments.
• Developing comprehensive knowledge of our retail products to effectively assist clients.
• Maintaining the clean and fresh environment of the spa and salon throughout the day.
• Booking appointments and processing transactions using our Point of Sale (POS) system.
• Assisting shoppers with retail inquiries and purchases.

Requirements

• This position requires you to stand during the scheduled shift.

Qualifications

• Prior experience in a customer service or retail environment.
• Strong teamwork and effective communication skills.
• A professional demeanor when interacting with clients via phone, messaging, or email.
• A naturally outgoing and personable attitude.
• A passion for learning about new products and enthusiastically promoting them to clients to drive sales.

Benefits

• Opportunities for professional growth.
• Employee discounts on retail products.
• Perks and discounts on salon and spa services.
• Full-Time Employee Benefits: Medical, Dental, Vision, Short Term Disability, Life Insurance, 401K, and Paid Time Off (PTO).

About the Role

Urban Nirvana is a luxury spa and salon established in 2000 in South Carolina, with 10 locations across the state. It is a female-owned business that offers a wide range of services including beauty treatments, nail care, and skincare consultations.

Schedule

Candidates must be available to work afternoons and weekends.