Front Desk Associate
Location: Westbury Apartments, 15th & Spruce Street, Philadelphia, PA
About Us
University City Housing (UCH) is a Philadelphia-based firm that buys, renovates, maintains, and manages real estate for long-term investment. With over 4,000 residential units and 250,000 square feet of commercial space in Philadelphia and the surrounding suburbs, UCH has provided the Greater Philadelphia area with quality apartment homes and places to work since 1967. We strive to showcase our pride in our management services, leasing excellence, and impeccable maintenance through each of our valuable team members. Our goal is to provide our customers with a memorable and quality living and working experience.
About the Role
We are seeking a friendly, professional, and customer-focused Front Desk Associate to join our team at Westbury Apartments in Center City Philadelphia. As the first point of contact for residents, tenants, and visitors, you will help create a positive experience while ensuring the smooth day-to-day operation of the front desk. The ideal candidate possesses strong communication skills, remains calm under pressure, responds effectively in emergency situations, and is willing to assist with coverage shifts when needed.
Responsibilities
- Greet residents, tenants, vendors, and guests in a warm and professional manner
- Answer and direct phone calls and emails promptly
- Maintain a clean, organized, and welcoming front desk area
- Manage package deliveries and assist with resident service requests
- Provide administrative support to property management as needed
- Monitor building activity and respond appropriately to emergencies or security concerns
- Deliver exceptional customer service while maintaining a professional presence
Requirements
- Availability to work Thursday–Monday from 12:00 AM – 8:00 AM
- Excellent communication and customer service skills
- Professional appearance and demeanor
- Strong organizational and multitasking abilities
- Basic computer proficiency
- Previous front desk, concierge, hospitality, or customer service experience preferred
Schedule
Thursday–Monday, 12:00 AM – 8:00 AM