Front Desk Associate
Job Summary
Our company is seeking a friendly, professional, and customer-focused Front Desk Associate to join our team. The Front Desk Associate will be the first point of contact for our customers, greeting them in person, via phone, or email, and assisting them with their needs. This position requires excellent communication and interpersonal skills, as well as the ability to multitask and manage priorities in a fast-paced environment.
Responsibilities
- Greet and welcome customers as they arrive at the front desk and direct them to the appropriate department or person.
- Answer and manage phone calls and emails in a timely and professional manner.
- Manage the front desk area, including keeping it organized, clean, and well-stocked.
- Process customer inquiries, complaints, and requests, and escalate issues as needed to the appropriate department or person.
- Check-in and check-out customers, ensuring accuracy of reservations and billing information.
- Maintain customer records and update the company's database with relevant information.
- Cook up with other departments to ensure customer needs are met and issues are resolved.
- Perform general administrative tasks, such as photocopying, scanning, and filing.
- Adhere to company policies and procedures, and maintain a high level of professionalism at all times.
Qualifications
- A high school diploma or equivalent.
- 1-2 years of experience in customer service or receptionist roles preferred.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and managers.
- Ability to multitask and manage priorities in a fast-paced environment.
- Proficiency in using office equipment, such as a computer, printer, and scanner.
- Familiarity with basic office software, such as Microsoft Office and Google Suite.
- Strong attention to detail and ability to maintain accuracy in data entry and record keeping.
- Ability to work independently and as part of a team.
Schedule / Expected Work Hours
- 8 hour shift
- Evening shift
- Weekends as needed
Benefits/Perks
- Employee discounts
- Flexible scheduling
- Skill Development
- Networking
- Sense of community
Company Overview
United Defense Tactical is a leading firearms training facility dedicated to empowering civilians with the skills and knowledge to effectively defend themselves in real-world scenarios. Our state-of-the-art facility offers comprehensive training programs, cutting-edge equipment, and a commitment to excellence in customer service.
Company Purpose/Mission
Empowerment through tactical training by providing the most comprehensive, reality-based tactical training experience to civilians, military & law enforcement.
Company Values
- Don’t make excuses, make it happen.
- Serve selflessly and with the highest integrity.
- Show up with positivity, high energy, and excitement.
- UDT is a synonym for world class - Operate like it in everything you do.
- Be organized. Be clean. Be prepared.
- Keep calm and respect others.
- Educate & Execute, but more importantly - EMPOWER
United Defense Tactical is a leading provider of tactical training solutions, dedicated to providing comprehensive training programs for law enforcement, military personnel, security professionals, and civilians. Our state-of-the-art facility offers realistic scenarios and top-tier instruction to prepare individuals for real-world situations.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to United Defense Tactical Corporate.
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Competitive Compensation
Healthcare Options
Advancement Opportunities
Employee Discounts
Dynamic Environment
Skill Development
Sense of Community