Front Desk Associate

About the role

Oversee front desk operations, serve as the go‑to problem solver for guests and teammates, handle check‑ins and check‑outs, train new team members, resolve guest issues, and manage daily lobby tasks.

Responsibilities

• Oversee front desk operations and step in as the go‑to problem solver for guests and teammates alike.
• Handle guest check‑ins and check‑outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest‑ready.

Requirements

• Customer service experience – people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred).
• High school diploma or equivalent.
• Tech savvy enough to use hotel systems with confidence.
• Able to lift 50 lbs and stay on your feet.

Benefits

• Career Growth & Learning – 40% of management hires are internal promotions.
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Exclusive Atrium Traveler and brand discount programs to explore new destinations.
• Perks That Fit Your Life – DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on favorite brands and services.
• Purpose & Impact – Community service and volunteer programs.