Front Desk Associate

About the Role

At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. We empower everyone to access the training benefits and programs of elite UFC athletes. UFC GYM is a community of fitness-committed individuals who believe in the power of a team approach.

Responsibilities

• Ensures that guests and members are warmly greeted and promptly assisted.
• Ensures incoming calls are answered in a professional and efficient manner.
• Ensures proper member check-in procedures are followed.
• Responds effectively to member questions, requests, and concerns and escalates to management immediately if unable to resolve.
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries, and group fitness reservations.
• Immediately reports or escalates to management any unsafe conditions or emergency situations.
• Keeps front desk and lobby neat and clean at all times.
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals.
• Calls all past due members regarding late dues and down payments.
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club.

Requirements

• High school diploma or GED required.
• Current CPR/AED certification.
• Must be energetic and possess a very friendly, outgoing personality and positive attitude.
• Possess strong interpersonal and communication skills, including telephone etiquette.
• Possess a strong customer service focus, diplomacy, and professionalism.
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail.

Benefits

• Bonus based on performance.
• Employee discounts.

Pay

$12.00 per hour.

Schedule

Full Time and Part Time.