Front Desk Associate

About the role

At Fairfield by Marriott Inn & Suites Sidney, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family. We are seeking a Front Desk Associate to join our growing team. The Front Desk Associate is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution‑oriented, and love connecting with people, you'll thrive in this role.

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction.
• Manage guest reservations, modifications, and cancellations using the property management system (PMS).
• Answer incoming calls and respond to guest inquiries with professionalism and warmth.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and creatively, escalating to management when appropriate.
• Balance daily accounts and perform end‑of‑shift financial reconciliation.
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities.
• Maintain a clean, organized, and welcoming front desk area at all times.

Requirements

• Exceptional customer service and communication skills — written and verbal.
• Ability to multitask and remain composed in a fast‑paced, guest‑facing environment.
• Basic to moderate computer proficiency, including email and internet navigation.
• Flexible availability, including evenings, weekends, and select holidays.
• Self‑motivated, detail‑oriented, and reliably punctual.
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus.

Benefits

• Employee hotel discounts across Marriott and Seva Hospitality properties.
• Flexible scheduling — full‑time and part‑time available across 1st, 2nd, and 3rd shifts.
• Career growth opportunities within Seva Hospitality's expanding portfolio.
• Collaborative, guest‑focused team culture.

Pay

$13‑15 per hour

Schedule

Second Shift (3 PM – 11 PM) with some flexibility; full‑time and part‑time positions available across 1st, 2nd, and 3rd shifts.