Front Desk Associate
Seva Hospitality · Florence, KY · 1 wk ago
Customer Service$13–$15/hrPart-time
Responsibilities
- Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction
- Manage guest reservations, modifications, and cancellations using the property management system (PMS)
- Answer incoming calls and respond to guest inquiries with professionalism and warmth
- Promote and enroll guests in hotel rewards programs
- Resolve guest concerns promptly and creatively, escalating to management when appropriate
- Balance daily accounts and perform end-of-shift financial reconciliation
- Assist the sales and revenue team with special requests, group blocks, and upselling opportunities
- Maintain a clean, organized, and welcoming front desk area at all times
Requirements
- Exceptional customer service and communication skills — written and verbal
- Ability to multitask and remain composed in a fast-paced, guest-facing environment
- Basic to moderate computer proficiency, including email and internet navigation
- Flexible availability, including evenings, weekends, and select holidays
- Self-motivated, detail-oriented, and reliably punctual
- Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus
Benefits
- Employee hotel discounts across Seva Hospitality properties
- Flexible scheduling — full-time and part-time available across 1st, 2nd, and 3rd shifts
- Career growth opportunities within Seva Hospitality's expanding portfolio
- Collaborative, guest-focused team culture
Pay and Schedule
- $13-15 per hour
- Second Shift (3PM-11PM)
- Part Time