Front Desk Associate

About the Role

As a Front Desk Associate at Riverbend Community Mental Health, you will serve as the welcoming presence of our office, playing an essential role in creating a supportive environment for the individuals and families we serve. You are more than the first person clients see—you are a trusted guide who helps make access to care feel comfortable, respectful, and seamless. Your attention to detail, professionalism, and ability to connect with people will directly impact the client experience. This is a 100% on-site position located at our Franklin, NH office.

Responsibilities

• Greet clients and visitors with a smile, setting a positive and professional tone for their visit.
• Handle client check-ins/check-outs, schedule follow-up appointments, and manage the flow of the front office.
• Maintain accurate client records, verify and maintain information in the Medicaid system, and keep administrative systems running smoothly.
• Answer phones and coordinate closely with providers and clinical staff to ensure seamless care for every client.

Requirements

• High School Diploma or equivalent is required.
• Two (2) years’ experience in an office environment is preferred.
• Experience with health insurance billing procedures preferred.
• Excellent analytical, organizational, interpersonal, oral, and written communication skills with attention to detail.
• A valid driver’s license, personal vehicle, and auto insurance with minimum coverage of 100,000/300,000 are essential.

Skills

• Top-tier people skills: a natural ability to communicate clearly and compassionately with diverse groups of people.
• Exceptional organization: the ability to multitask, stay organized, and keep a level head in a busy office setting.
• Reliability: a commitment to being the consistent, helpful presence our clients and providers count on every day.

Benefits

• Competitive wages: $16.30 - $21.15 hourly depending on level of education and experience.
• Choice of 3 Medical plans and prescriptions benefits.
• Health Reimbursement Account (HRA) and Flex Spending Account (FSA).
• Doctor on Demand and Harvard Pilgrim Well-Being Program Benefits.
• Choice of 2 Dental plans and Vision Plan.
• Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans.
• Employee Assistance Program (EAP).
• Generous Paid Time Off (PTO) accrual and Extended Illness Leave.
• 8 Paid Holidays.
• 403(b) Retirement Plan with company match.
• Tuition reimbursement, discounts on tuition through partnered colleges, and training opportunities to grow your career.
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program.
• Structured clinical supervision, ongoing training, and a collaborative environment for Graduate Level, license-eligible clinicians.