Front Desk Associate

At Riverbend Community Mental Health, we believe the path to healing begins with a positive first experience. We are seeking a friendly, dependable, and highly organized Front Desk Associate to serve as the welcoming presence of our office and play an essential role in creating a supportive environment for the individuals and families we serve.

As a Front Desk Associate, you are more than the first person clients see—you are a trusted guide who helps make access to care feel comfortable, respectful, and seamless. Your attention to detail, professionalism, and ability to connect with people will directly impact the client experience. This is a 100% on-site position located at our Concord, NH office.

About the Role

In this important role, you will greet clients and visitors, support daily office operations, coordinate administrative needs, and ensure each interaction reflects Riverbend’s commitment to compassion, dignity, and person-centered care. You will be a vital part of our team, helping to remove barriers to care and ensuring clients feel welcomed, valued, and supported from the moment they arrive.

Responsibilities

• Create a Warm Welcome: Greet clients and visitors with a smile, setting a positive and professional tone for their visit.
• Keep Things Moving: Handle client check-ins/check-outs, schedule follow-up appointments, and manage the flow of the front office.
• Master the Details: Maintain accurate client records, verify and maintain information in the Medicaid system, and keep our administrative systems running smoothly.
• Be the Hub: Answer phones and coordinate closely with our providers and clinical staff to ensure seamless care for every client.

Requirements

• Top-Tier People Skills: A natural ability to communicate clearly and compassionately with diverse groups of people.
• Exceptional Organization: The ability to multitask, stay organized, and keep a level head in a busy office setting.
• Reliability: A commitment to being the consistent, helpful presence our clients and providers count on every day.

Qualifications

• High School Diploma or equivalent is required.
• Two (2) years’ experience in an office environment is preferred.
• Experience with health insurance billing procedures preferred.
• Excellent analytical, organizational, interpersonal, oral, and written communication skills with attention to detail are required.
• A valid driver’s license, personal vehicle, and auto insurance with minimum coverage of 100,000/300,000 are essential.

Benefits

• Competitive wages are $16.30 - $21.15 hourly depending on level of education and experience.
• Comprehensive benefits package to include:
  • Choice of 3 Medical plans
  • Prescriptions Benefits
  • Health Reimbursement Account (HRA)
  • Flex Spending Account (FSA)
  • Doctor on Demand
  • Harvard Pilgrim Well-Being Program Benefits
  • Choice of 2 Dental plans
  • Vision Plan
  • Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans
  • Employee Assistance Program (EAP)
  • Generous Paid Time Off (PTO) accrual and Extended Illness Leave
  • 8 Paid Holidays
  • 403(b) Retirement Plan with company match
  • Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career
  • Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
• Structured clinical supervision, ongoing training, and a collaborative environment designed to help Graduate Level, license-eligible clinicians build skills, confidence, and a long-term career.