Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members. The position requires a positive attitude, excellent communication skills, and the ability to handle various responsibilities within a welcoming and supportive environment.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with any questions or concerns.
• Help promote the Judgement Free Zone by interacting with members on the club floor and supporting their fitness journeys.
• Resolve member concerns and escalate to a Manager if necessary.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership-related functions such as sign-ups, cancellations, and transfers.
• Conduct prospective member calls and tours, assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Ensure restrooms are clean and sanitized, and communal spaces are clutter-free.
• Perform a comprehensive walk of all club areas to address safety/policy issues and cleanliness concerns.
• Address maintenance and facility concerns promptly, such as fixing broken or missing equipment.

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willingness to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.
• Physical demands include continual standing, moving, lifting up to 75 pounds, and frequent cleaning and sanitizing of equipment and facilities.

Qualifications

• Passion for the Planet Fitness brand and a desire to make members feel welcome.
• Positive attitude and ability to handle multiple tasks with diplomacy and dependability.
• Strong communication and listening skills, with the ability to inspire and motivate others.
• Quick learner with the ability to apply new knowledge during training.