Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members. The position requires a positive attitude, excellent communication skills, and the ability to handle various responsibilities within a welcoming and supportive environment.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with any questions or concerns.
• Help promote the Judgement Free Zone® by interacting with members and supporting their fitness journeys.
• Resolve member concerns and escalate issues to a Manager if necessary.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership-related functions such as sign-ups, cancellations, and transfers.
• Conduct prospective member calls and tours, assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize exercise equipment and Black Card spa amenities.
• Maintain restrooms and communal spaces by following the cleaning schedule.
• Address and resolve maintenance and facility concerns promptly.

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willingness to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.
• Physical demands include continual standing, moving, lifting up to 75 pounds, and frequent cleaning and sanitizing.

Qualifications

• Passion for the Planet Fitness brand and a desire to make members feel welcome.
• Positive attitude and a genuine motivation to help others.
• Strong communication and listening skills.
• Ability to inspire and motivate others to achieve their fitness goals.
• Quick learner with the ability to apply new knowledge during training.

Skills

• Excellent customer service skills.
• Effective problem-solving and conflict resolution abilities.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.

Benefits

• Medical, Dental, and Vision Insurance.
• Vacation, Sick Time, and Holiday Pay.
• Free Black Card Membership.
• 401(k) Retirement Savings Plan.
• Term Life Insurance.
• Healthcare and Dependent Care Flexible Spending Accounts.
• Tuition Reimbursement.
• Employee perks and discounts.
• Engaging team-building competitions and social events.

Pay

Details on pay are not specified in this job posting.

Schedule

Details on the schedule are not specified in this job posting.