Front Desk Associate

About the role

The Front Desk Associate role at Planet Fitness involves providing a superior level of customer service to members, guests, and fellow PF team members. Responsibilities include greeting members and guests, assisting with inquiries, resolving concerns, performing membership functions, and maintaining a clean and safe environment.

Responsibilities

• Greet members and guests as they enter and exit the club
• Assist members with any questions or concerns
• Connect with members on the club floor, offering support and encouragement
• Resolve member concerns and escalate to a manager if necessary
• Answer phones in a friendly manner and assist callers with their inquiries
• Perform membership-related functions such as sign-ups, cancellations, and transfers
• Conduct prospective member calls and tours, assessing their membership needs
• Execute retail transactions with accuracy and drive sales goals
• Ensure restrooms are clean and sanitized, stocked, and clutter-free
• Perform a comprehensive walk of all club areas to address safety/policy issues and cleanliness concerns
• Address maintenance and facility concerns promptly
• Continually stand and move throughout the club to accomplish tasks during shift
• Lift up to 75 pounds as needed
• Follow all applicable policies and protocols for health and safety

Requirements

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED certified (training provided by Planet Fitness)
• Basic computer proficiency

Qualifications

• Quick study with the ability to apply what you have learned during online and hands-on training
• Positive and upbeat attitude
• Punctual, reliable, and dependable
• Strong communication skills and ability to listen and empathize
• Inspire and motivate others to achieve their goals

Skills

• Customer service skills
• Problem-solving abilities
• Communication skills
• Physical stamina and strength

Benefits

• Medical, Dental, and Vision Insurance
• Vacation, Sick Time, and Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.