Front Desk Associate

About the role

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!

Responsibilities

• Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
• Promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
• Ensure restrooms are clean, sanitized, stocked and clutter-free by following the routine cleaning schedule.
• Conduct frequent comprehensive walks of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (e.g., dispensers, leaky faucets, fixtures).

Qualifications

• 6–12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

Physical demands

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

Benefits

• Medical, dental, and vision insurance*
• Vacation/sick time/holiday pay
• Free Black Card membership
• 401(k) retirement savings plan
• Term life insurance*
• Healthcare and dependent care flexible spending accounts*
• Tuition reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events

*Certain benefits listed above are for full-time employees only.

Health and safety requirements

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.