Front Desk Associate

Responsibilities

• Assist guests in the check‑in and check‑out procedure, as well as throughout the entirety of their stay.
• Work proficiently on the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow.
• Handle all financial matters—including credit‑card and cash transactions—securely, accurately, and with the utmost integrity.
• Anticipate guests’ needs and go out of your way to maximize the guest experience.
• Work collectively with other team members to foster a hospitable, approachable, and customer‑focused environment for our guests.

Requirements

• Enjoy working with people and go above and beyond for each guest’s needs.
• Work well with others and thrive as part of a team.
• Excellent oral, written, and interpersonal communication skills.
• Not just a problem solver but also a solution finder, committed to ensuring the best experience for guests.

Physical Requirements

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position requires little to no travel outside the property and surrounding area.

About OTO Development

OTO Development is an industry‑leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select‑service, extended‑stay, and lifestyle hotels in key markets across the United States. OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Benefits

• Free Parking
• Marriott Discount
• Health, Dental, and Vision insurance options
• 401(k) with company match
• Company‑provided life insurance
• Tuition assistance
• Paid time off and paid holiday time
• Travel discounts
• Competitive pay

Position: Front Desk Associate  |  Department: Property Hourly  |  Reports to: General Manager