Front Desk Associate

Responsibilities

• Assist guests with check‑in and check‑out procedures and throughout their stay.
• Operate the hotel’s electronic reservation system and other computer programs to ensure seamless workflow.
• Handle all financial matters—including credit‑card and cash transactions—securely, accurately, and with integrity.
• Anticipate guests’ needs and go out of your way to maximize the guest experience.
• Collaborate with team members to foster a hospitable, approachable, and customer‑focused environment.

Requirements

• Passion for working with people and a commitment to exceed guests’ expectations.
• Strong teamwork skills and enjoyment of a collaborative environment.
• Excellent oral, written, and interpersonal communication abilities.
• Problem‑solving mindset with a focus on finding solutions that ensure the best guest experience.

Physical & Travel Requirements

• Ability to stand, sit, walk, bend, lift, and squat for extended periods.
• Little to no travel required outside the property and surrounding area.

Pay

Hourly pay with eligibility for overtime.

Benefits

• Robust sick and PTO package.
• Monthly food vouchers and MetroCards.
• Medical insurance options.
• Dental and vision insurance.
• 401(k) with company match.
• Company‑provided life insurance.
• Tuition assistance.
• Paid time off and paid holiday time.
• Travel discounts and additional perks.

Company Overview

OTO Development is an industry‑leading hotel development and management company that partners with top hospitality brands. It owns and operates a portfolio of upscale select‑service, extended‑stay, and lifestyle hotels across the United States. OTO has been honored as Developer of the Year by major brand partners multiple times and recognized for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.