Front Desk Associate

NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry.

About the role

This position is primarily responsible for acting as the first point of contact for all patients in a high-traffic medical office. You will be an integral part of the center’s workflow, ensuring each patient is seen in a timely manner.

Responsibilities

• Manage phones, screen calls to determine needed information, confirm and reschedule appointments.
• Coordinate patient files and ensure proper documentation is in each file.
• Greet patients enthusiastically upon arrival and guide them through the initial consultation steps.
• Obtain authorizations for medical patients.
• Scan and enter insurance cards, ensuring accuracy of information.
• Audit invoices against purchase orders, research discrepancies, and approve for payment.
• Investigate problems with obtaining payment for bills.
• Make concrete attempts to add value or improve the customer experience, acting on behalf of the patient to promote fair and timely resolution of issues.
• Prepare charts for next-day appointments.
• Greet patients, assist with paperwork, and communicate process flow and expectations clearly.
• Handle center correspondence with concise, honest, and respectful written and verbal communication.

Requirements

• High School Diploma or equivalent.
• 2+ years of ophthalmology or healthcare experience preferred.
• Desire to provide an exceptional patient experience.

Pay

USD $20.00 – $22.00 per hour.