Front Desk Associate

About the Role

Nemacolin is seeking a professional, courteous, and outgoing Front Desk Associate to perform a variety of front desk duties. The ideal candidate will have a strong desire to provide excellent guest service during check-in, check-out, and throughout the guest's stay. This role requires an enthusiastic personality, the ability to work in a fast-paced environment, and a commitment to maintaining a positive attitude at all times. The associate is responsible for creating 100% guest satisfaction by building positive relationships with guests and fellow associates in accordance with Nemacolin's luxury service standards.

Responsibilities

• Create excellent guest satisfaction by providing fast and courteous service.
• Give personal attention to guests to exceed their expectations.
• Utilize empowerment to resolve guest issues.
• Assist guests at the front desk during check-in, check-out, and throughout their stay.
• Support the butler team as needed.
• Complete the registration and departure processes.
• Ensure guests are familiar with the location of their rooms.
• Promote resort services and amenities.
• Contact returning guests to assist in planning their stay.
• Make reservations for onsite and offsite dining, activities, and entertainment.
• Remain current with property systems such as Host, SpaSoft, Seven Rooms, Zingle, Outlook, and Microsoft Teams.

Requirements

• High school diploma or equivalent required.
• Previous experience in the hospitality industry is strongly preferred.
• Ability to work a variety of shifts, including evenings, weekends, and holidays.
• Fluent in English.
• Friendly and outgoing personality.
• Excellent communication skills.
• General knowledge of surrounding areas and resort attractions.
• Ability to work in a fast-paced environment.

Associate's Degree preferred.

Benefits

• Competitive hourly wages and attractive 401(k) program.
• Medical, dental, and vision coverage for eligible associates.
• Paid time off and holiday compensation.
• Discounted associate meals and uniform services.
• Savings across resort dining, retail, spa, and activities.
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

Growth & Development

• Paid training and structured onboarding.
• Hands-on learning and cross-department opportunities.
• Clear pathways for advancement and internal promotion.
• Recognition through individual and team honors.

About Nemacolin

A private, family-owned, and woman-owned luxury resort, Nemacolin spans more than 2,200 acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure. The resort offers distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence, creating a setting where guests, members, and associates find inspiration.