Front Desk (Associate)

MIRA Wellness Club is a members-only wellness club opening in Chennai in 2027, bringing a strength and conditioning gym, a Pilates studio, physiotherapy, sauna and cold plunge, recovery treatments, and a café into one space, under one membership. The hospitality MIRA is built on is closer to a fine hotel than a gym.

About the role

You are the first name a member hears and the first face they see. Every member is greeted by name, never by a number on a screen. You run the front of house: arrivals, bookings for sessions and treatments, member requests, and the small things that make a visit feel effortless.

• Fix problems quietly. A missing towel is resolved in minutes with a quiet apology, never a fuss.
• Know the difference between attentive and intrusive. Members are recognised, not processed, and never interrupted unless they want to be.
• Feed what you notice back to the team, because the front desk hears everything first.

Requirements

• 2 or more years in premium hospitality front office: a fine hotel, a hotel spa, or a members' club. Exceptional candidates with the instincts but not the years will be considered and trained.
• Warm, composed, and detail-obsessed. You remember names, preferences, and small histories.
• Calm when three things go wrong at once.
• Fluent English and Tamil.

Pay

Fixed salary ₹3–4.5 lakh per year, based on experience.

Performance bonus tied to member experience and retention.

Benefits

• Health cover
• Club access
• Hospitality training against MIRA's written service standard