Front Desk Associate

Location: MADE Fort Greene Facility – Brooklyn, NY

Reports to: General Manager / Assistant General Managers

About the Role

The Front Desk Associate is the first point of contact for everyone entering the gym facility and plays a key role in setting the tone for the space. This position is essential to creating a welcoming environment, delivering an excellent member experience, and keeping daily operations running smoothly.

Schedule

~30 hours per week (including mornings, evenings, and weekends)

Responsibilities

• Member & Guest Experience
  • Greet all members, guests, athletes, and visitors in a professional, friendly, and confident manner.
  • Check in members and participants using the scheduling and booking system.
  • Answer basic questions about programs, schedules, pricing, and facility policies.
  • Ensure guests and participants are directed to the correct areas of the facility.
• Sales & Transactions
  • Process point-of-sale transactions for day passes, sessions, merchandise, and concessions.
  • Accurately handle cash, card, and digital payments.
  • Maintain organized and presentable retail and concession areas.
  • Flag low inventory or issues to management.
• Facility Support & Cleanliness
  • Maintain cleanliness and organization of front desk, lounge, bathrooms, and common areas throughout shifts.
  • Re-stock supplies as needed (towels, water, paper goods, retail items, etc.).
  • Perform routine walkthroughs to ensure the space is safe, clean, and welcoming.
• Operational & Event Support
  • Assist with setup and breakdown for events, camps, leagues, and rentals.
  • Support coaches, trainers, and managers with basic operational needs.
  • Communicate issues, incidents, or member feedback to management in real time.
• Administrative & Team Support
  • Follow opening and closing procedures when scheduled.
  • Adhere to all facility policies, safety guidelines, and customer service standards.
  • Represent the brand positively at all times.

Requirements

• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, athletic environment.
• Reliable, punctual, and detail-oriented.
• Basic comfort with POS systems and technology (training provided).
• Ability to stand, walk, and be active for extended periods.
• Ability to lift and move light equipment when needed.

Preferred Qualifications

• Prior front desk, retail, hospitality, or fitness facility experience.
• Interest in sports, basketball, or community-based programming.