Front Desk Associate

About the Role

LTD Hospitality Group is seeking a Front Desk Associate to join our team. The ideal candidate has strong attention to detail, excellent recall and follow-up skills, and the ability to multitask while maintaining a positive and professional demeanor. This role is perfect for someone with a problem-solving attitude and a constant pursuit of improvement.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Greet and register guests, providing room assignments and accommodating special requests whenever possible.
• Assist in pre-registration and blocking of registrations.
• Maintain working knowledge of reservations and procedures, including taking reservations and understanding cancellation policies.
• Handle guest check-ins and checkouts efficiently and professionally.
• Ensure all cash, check, and miscellaneous departments are balanced at the end of each shift using proper cash handling procedures.
• Keep Housekeeping informed of special requests, late checkouts, and areas needing attention.
• Receive and transmit mail, phone, and written messages for guests.
• Answer inquiries about hotel services, dining, entertainment, and travel directions.
• Post room charges, food & beverage charges, and phone charges; compute guest bills and collect payments following company policies.
• Maintain a neat, clean, and safe Front Desk area.
• Be knowledgeable about the hotel property, staff, services, room types, rates, discounts, and credit/check cashing policies.
• Understand Brand loyalty programs, their benefits, and current promotions.
• Demonstrate proper telephone etiquette.
• Develop thorough knowledge of emergency procedures.
• Perform other duties as assigned by the supervisor.

Requirements

• A sincere desire to exceed guest expectations.
• Exceptional oral and written communication skills.
• Dependability and reliability.
• Computer proficiency.
• Minimum of a high school diploma or equivalent.
• Ability to work weekends and holidays.

About LTD Hospitality Group

LTD Hospitality Group has been a leader in hotel development and management for over 30 years, managing top-performing brands under Marriott, Hilton, Hyatt, and InterContinental Hotel Group flags. Our core values focus on people, relationships, and opportunities, fostering a culture of quality, service, and cleanliness. Our diverse team is our greatest asset, and we are committed to investing in our associates through comprehensive training and career advancement opportunities.

Benefits

• Medical, Dental, and Vision coverage.
• 401(k) with company match.
• Voluntary Short-Term Disability, Life, and Accidental Death Insurance.
• Hotel discounts.
• Paid Time Off.
• Training and development opportunities.