Front Desk Associate

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Greet and check in each member that enters the fitness facility
• Build rapport with members, and get to know each of them
• Answer all phone calls and member inquiries with clear information for each member
• Utilize NorthStar POS system to manage member accounts for various items such as including food, class fees, and training fees
• Aid trainers in managing their schedules and tracking member sessions
• Open and shut down fitness facility when needed by turning on and off lights, TVs, music, etc.
• Aid in keeping the fitness center stocked with various including food, drinks, towels, etc.
• Maintain a clean and organized front desk and lobby area
• Attend all required meetings and training for Fitness staff
• Serve as Floor Attendant and assist with special events when needed

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong organizational and communication skills and outstanding customer service skills
• Excel at building relationships with a variety of individuals
• Have a positive attitude that contributes to a positive team culture

REPORTS TO

Fitness Coordinator

SUPERVISES

No supervisory responsibilities

DEPARTMENT

Fitness, Health and Wellness