Front Desk Associate

About the role

This position is responsible for the day-to-day operations of the Front Desk, including processing guest check-ins, member retention, and maintaining quality customer service.

Responsibilities

• Executes procedures as outlined by the front desk manual
• Answers phones, takes messages, and transfers calls
• Maintains knowledge of club amenities and surroundings
• Communicates kindly and sincerely using members' names
• Attends all staff and club meetings and events
• Establishes and maintains professional relationships with members and staff
• Ensures the front desk is clean, maintained, and organized at all times
• Responds quickly and appropriately to emergency situations
• Presents a professional demeanor at all times when representing Genesis Health Clubs
• Provides input in developing strategies to support club goals and objectives
• Responds to common inquiries or complaints from members

Requirements

• Available to work weekends, evenings, and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing, and speaking

Benefits

• Opportunity for advancement
• Employee discounts
• Flexible schedule